1. Order Processing
All orders are processed within2 business days after payment confirmation. Please note that orders are not processed on weekends or public holidays. In peak periods, processing times may be slightly longer.
2. Shipping Methods & Estimated Delivery Times
We offer international shipping to most countries. The shipping method and delivery time depend on your location and the shipping option you select during checkout:
– Standard International Shipping: Estimated delivery is 10–20 business days.
– Express Shipping (where available): Estimated delivery is 5–10 business days.
These estimates are provided by our shipping partners and may vary due to customs clearance, carrier delays, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated based on the package’s weight, dimensions, and destination. The total shipping cost will be displayed at checkout. Please note that shipping charges are non-refundable.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient. We have no control over these charges and cannot predict or influence them. Please check with your local customs office for further details.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to be updated. If you experience any issues or delays with your shipment, please contact our customer service for assistance.
6. Accurate Shipping Information
Please ensure that all shipping details provided at checkout are accurate and complete. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address information. In cases where a package is returned to us due to address errors, additional shipping charges may apply for reshipment.
7. Lost or Damaged Shipments
If your order arrives damaged or is missing items, please contact us immediately with your order number and photographic evidence of the damage or missing products. We will work with the shipping carrier to resolve the issue and, if appropriate, issue a refund for the affected items. Please note that shipping fees are non-refundable. We are not liable for packages lost or delayed due to circumstances beyond our control.
Thank you for choosing VitalisStone. We appreciate your business and are committed to ensuring your order arrives safely and promptly.